What is the difference between monitoring software and filtering software?

Filtering software attempts to allow access based on the appropriateness of Internet content, monitoring software creates a log of activities to track & monitor a user's activity on the Internet. Unlike filtering software, which leaves the definition of "inappropriate material" in the software author's hands, monitoring software watches all Internet activity and reports it back to you.

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What is the structure/architecture of the Cyclope Employee Monitoring Software?

Cyclope Employee Monitoring Software has a client-server structure, requiring the installation of two different applications: Cyclope Server and Cyclope Client

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What operating system do I need to run the Cyclope applications?

Cyclope Client can be installed on computers whatever the operating system (Windows 95, 98, Me, NT 4.0, 2000 Professional and Server, Vista, XP Home and Professional, 2003 Server).
Cyclope Server requires a computer running Windows NT, 2000 Professional and Server, XP Professional and 2003 Server operating system.

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Can I run Cyclope on a Vista operating system?

Yes, Cyclope Client supports the Vista Operating System.

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How much CPU Usage does each application use?

Cyclope Client CPU usage for the application is under 1%, requiring only 2000 K memory (virtual memory included). Cyclope Server requires 3% CPU usage and 1 800 K memory, including virtual memory for each 30 monitored computers.

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Are there any software requirements to install Cyclope Server?

Yes, Cyclope Server requires some prerequisite applications to be installed before installing the application:

1) Internet Information Services (available on the CD containing the operating system)
2) Net Framework 1.1 (available at: http://www.microsoft.com )
3) Macromedia Flash Player (for viewing charts and tables)

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Will users know Cyclope Client is installed? Is there a desktop icon? Or would it show up in the ALL PROGRAMS section? Can a client user find it by pressing ALT+CTRL+DELETE?

There is no icon on the desktop, no information in add remove programs or in all programs. The installation is totally stealth – client users will not find the product installed or running. The client is not an .exe that shows up in task manager as application or process. It is a DLL that uses a windows component rundll32.exe to be executed.

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Will Cyclope be detected by virus scanners or Anti-Spyware Software?

No, firewalls detect that Cyclope Client sends data to the Cyclope Server over the network and therefore has to be configured appropriately.

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Can Cyclope be run from a remote server or a co-location facility?

Yes, using a remote server and a co-location facility is possible.

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How do you address the communication ports when using a remote server?

The server is listening for incoming data on TCP port 7879. The client machines and the company firewall should be allowed to send the data to the server IP address on port 7879. A solution that we suggest in this case is to map the server port and IP address with an internal port and IP address. In this case let’s say that the real server IP address is 12.1.1.1 (an internet IP address) who is listening to port 7879 can be emulated on a local machine let’s say 10.0.0.1 on port 7979 and in this case only the machine with the ip 10.0.0.1 will access the real server (less administrative effort).

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Can Cyclope monitor laptop computers that aren’t connected to the network?

Yes, Cyclope is able to monitor laptops even if they are not connected to the company network. We have a special client application named CyclopeMobileClient which is included in the download package. This client is able to monitor and store the data locally (on the laptop HD) and when the laptop connects to the company network it will send the data to the server.

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Can Cyclope monitor ALL users on my network from one location?

Yes, that is the purpose of Cyclope Monitoring Software. Once Cyclope Client is installed on each client computer on your network, all users can be viewed by the administrative user account holders. It is highly recommended that access to the application should be granted to specified individuals (i.e. IT Manager, HR Manager, General Manager, etc)

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Does the client app support remote installation? (i.e. how would a customer in California install the client app on laptops that are physically present in Colorado)

There are many ways to remotely connect to a machine and install software on it.  You can use commonly available 3rd party tools such as Radmin, VNC or Teamviewer.

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Can I delete users or their log information?

Yes, to delete a user from the monitored users list press the Delete User button in the monitored users section. This section is located under the Administration Tab where you can also erase logs of a specified monitored computer. This can be done by pressing the Empty Log button, placed at the end of the specified computer entry. All information on that computer will be erased and a clean monitoring can begin.

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What languages can Cyclope be viewed and how do you change it?

Cyclope can be viewed in English, Spanish, Italian, Romanian, Polish, and Czech.  In the Administration section, Settings pages allows the language selection. However, both the installation and user guides are in English.